Effective Date: 23 July 2026
1. About Us
These Terms and Conditions apply to all service plans provided by Air Heat Services UK (“we”, “us”, “our”). By subscribing to one of our service plans, you agree to these Terms.
2. Service Plans
Essential Plan
The Essential Plan includes:
● One annual air source heat pump service.
● Visual inspection of the indoor and outdoor units.
● Electrical safety inspection.
● Filter inspection and basic cleaning (where accessible).
● System performance checks.
● Operating temperature and pressure checks.
● Service report with recommendations.
Plus Plan
The Plus Plan includes everything in the Essential Plan, plus:
● Priority booking for non-emergency appointments.
● Reduced call-out charges.
● Discounted labour rates for repairs.
● Discounted repair parts where available.
3. What Is Not Included
The following are excluded from both plans unless stated otherwise:
● Breakdown repairs.
● Replacement parts or components.
● Refrigerant top-ups or leak repairs.
● Major cleaning beyond a standard service.
● Manufacturer warranty work.
● Electrical upgrades outside the heat pump installation.
● Plumbing alterations.
● Emergency call-outs.
● Damage caused by misuse, neglect, vandalism, flooding, fire, freezing, power surges or other events beyond our control.
4. Payments
● Plans are paid by monthly Direct Debit.
● Payments are collected in advance.
● Monthly payments are non-refundable once collected.
● Missed payments may result in suspension of your cover until your account is brought up to date.
● We reserve the right to cancel your plan after repeated missed payments.
5. Annual Service
Your annual service becomes available once your account has been active for 12 consecutive monthly payments unless otherwise agreed.
If your property requires additional work beyond a standard service, we will provide a quotation before carrying out any extra work.
6. Appointments
Customers must provide reasonable access to the property.
Appointments cancelled with less than 24 hours’ notice may incur a cancellation charge.
If we attend and cannot gain access, a failed attendance charge may apply.
7. Repairs
If faults are discovered during servicing:
● We will explain the issue.
● A quotation will be provided before repairs are undertaken.
● Repair costs are not included within either service plan.
8. Priority Service
Priority service under the Plus Plan means your appointment will be scheduled ahead of standard customers where reasonably practicable. It does not guarantee same-day or next-day attendance.
9. Customer Responsibilities
Customers agree to:
● Maintain safe access to the equipment.
● Inform us of any known faults before attendance.
● Ensure electricity and water supplies are available where required.
● Notify us if they move property or change contact details.
10. Cancellation
By the Customer
You may cancel your plan at any time by giving 30 days’ written notice.
If you have already received your annual service before paying the equivalent of 12 monthly payments, we reserve the right to invoice you the difference between the payments made and the standard one-off service price.
By Air Heat Services UK
We may cancel your plan if:
● Payments remain outstanding.
● Abuse or threatening behaviour is directed towards our staff.
● Safe access cannot be obtained.
● We believe continued cover is no longer practical.
11. Limitation of Liability
We shall not be liable for:
● Existing faults or defects present before our attendance.
● Manufacturer defects.
● Loss of heating resulting from component failure outside the scope of the service.
● Indirect or consequential losses, including loss of earnings.
Nothing in these Terms limits liability for death or personal injury caused by negligence or any liability that cannot legally be excluded.
12. Data Protection
We will store your personal information securely and only use it for:
● Managing your service plan.
● Booking appointments.
● Processing payments.
● Meeting our legal obligations.
We will not sell your personal information to third parties.
13. Changes to These Terms
We may update these Terms from time to time. Customers will be notified of any significant changes before they take effect.
14. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
